Frequently Asked Questions
What quality control is there?
Our quality assured system starts with the high level of training and motivation that all our cleaners possess, followed by the allocation of a trained team supervisor to your home or office who monitors all aspects of the clean. In addition senior management will carry out rigorous spot checks. And of course we check with you and welcome all feedback – positive or negative!
Who will clean my home or office ?
Our carefully selected, vetted, and rigorously trained staff usually work in three person teams. This ensures the work is carried out efficiently and effectively. We endeavour to ensure the same team work for you each time. Of course none are allowed to eat, smoke or use appliances while in or around your home or office
Is your work guaranteed?
Totally! In the unlikely event you are not absolutely satisfied, please contact us within two working days, and we’ll either re-perform that service or we may provide you with a full or partial refund. Your choice
Do I need to be at home during the cleaning services?
No, though you should feel comfortable being at home if you choose. We operate a strict security system for your keys and alarm codes so you can still relax when you’re out
Ready to Experience the Shine Difference?
Book your first cleaning service now and enjoy a spotless home!